The site's maintenance team takes care of functionality and security
A website is your business card in the digital environment and therefore needs to inspire trust. A smooth user experience and security are both a sign of professionalism and a good customer experience, and ultimately, the continued visibility of the website and the proper functioning of the e-commerce site are also a prerequisite for reaching potential buyers.
Don't leave your site adrift
Many companies invest significant time and money in the design and implementation of their website. Sometimes, however, the website receives little attention after launch. However, it is not a good idea to let your website sit idle once it is ready, as WordPress and the various plug-ins receive frequent updates. Installing them not only brings technological improvements to the website, but also fixes security vulnerabilities identified by the platform and applications.
Anticipation prevents problems
The maintenance service provided by Digiteam is therefore responsible for ensuring that these updates are made regularly, that daily backups are taken and that any problems are dealt with quickly. This ensures that your online business runs smoothly and securely day, month and year after year.
What does the website maintenance service include?
A website maintenance service is primarily an investment in the peace of mind that comes from ensuring the continuity and success of your online business. It is also possible to tailor the maintenance service to the client's needs, for example in terms of updating content or the online shop, allowing the client's team to focus on their core tasks and leave the technical operations to Digiteam, either partially or fully. This is often both more efficient and more cost-effective for the client company.
The ongoing maintenance service always includes the following services:
- Finnish server farm, speed-optimised for the WordPress platform
- SSL certificate, and its automatic renewal
- Installation of updates to WordPress and its add-ons for your website on a monthly basis, and for your online shops 2 times/month
- Critical security updates are installed immediately
- Manual testing of the site after updates and fixing any problems found
- Daily backup of the website
- Continuous monitoring of the site, and rapid response to any problems
- User support for the main user of the site designated by the client company
Options - any additional services under the maintenance contract:
- Domain management and automatic renewal
- User support and guidance for the entire client team
- Updating content to the extent requested by the client (e.g. adding new articles to the blog, adding new products to the online shop or updating the headlines, texts and images on the website).
Responsiveness and speed are key
We offer a maintenance service as an additional service for the websites we produce and online shops. We can also provide a maintenance service for sites built by other operators, after first getting to know the overall picture.
"Our maintenance service customers often thank us for our speed. Smaller updates can be completed in as little as an hour, and larger issues are always handled as quickly as possible. We also strive to respond promptly and communicate clearly and understandably.
Customers also appreciate our quick response to potential problems. For example, we recently received a notification from one of our maintenance customers about a problem with their server. We started investigating at 7am and quickly fixed the problem. This meant that the customer was informed of the problem and its solution before the issue was even noticed."
Minka Nevalainen, Web Developer, Digiteam
"We've been really happy. Enquiries and problems are responded to within hours and things are usually solved within the same day. I've also liked the fact that you provide updates and suggestions for improvements, and the service gives me the peace of mind that I don't have to remember or know everything myself.
Digiteam has a great team and it has been easy to work with them. "
Why is ongoing site maintenance so important?
Information security
Today's digital world is lurking with a wide range of threats, and cybercriminals are actively looking for security vulnerabilities in websites and online shops. Neglecting to update WordPress and its plug-ins makes a website more vulnerable to cyber-attacks and, in the worst case, could end up in the hands of criminals and damage a company's reputation.
The maintenance service ensures that the customer always has the most secure version of the page. Our proprietary system provides real-time notification of critical security updates to WordPress, and our team installs them for our maintenance customers without delay upon notification.
Continuous monitoring of the site
With the maintenance service, Digiteam is able to monitor the site on an ongoing basis. If the site were to go down for any reason, our maintenance team would be alerted and respond as quickly as possible.
Once the root cause of the problem has been identified, remedial action is taken quickly so that your website can soon be back serving your website visitors and boosting your business.
Regular backups provide security
With daily backups, Digiteam's maintenance service ensures that your website investment and the content you've worked so hard to create or buy doesn't go to waste.
This brings secure stability to your business, as the site can always be restored to its previous version in the event of any problems.
Strong shoulders for problem solving and further development of the site
As a Maintenance Service customer, you know that you can rely on us for technical assistance and workable solutions, both for solving various problems and for further development of the site as new needs arise. Digiteam has hard-core web developers, so we can provide solutions for all kinds of situations concerning your online environment.
Further development of the site is also much smoother and more cost-effective when the site is actively maintained and the system and its add-ons are up to date. This also helps to avoid compatibility problems caused by outdated add-ons, which could increase the cost of the development project in terms of research and problem solving.
"Your maintenance service works very well. You respond quickly and friendly to messages, and things are always clarified. If it's work not included in the maintenance service, you also give an estimate of the amount and price of the work.
A plus for the people-oriented communication! It's always a plus when you don't have to Google IT jargon, but even "ordinary" people like me can understand the content of your message straight away."
What does a website maintenance service cost?
Maintenance services can be offered to our customers in different scales, depending on their individual needs. This means that the price of the service is also determined by the individually tailored package.
The final price is affected not only by the agreed service content of the maintenance service, but also by the size of the customer's website, as testing the site after updates will naturally take more time with a large website.
However, as an indication, a standard website maintenance service starts at €120 per month and an e-commerce service starts at €300 per month.
Tailored additional services
The standard maintenance service can also include a wide range of additional services, such as content editing or blog article update service, if the customer so wishes.
When maintenance work is not visible, things are good
"The work involved in maintaining a website is often quite invisible to the customer, but our team is actively working in the background. The primary benefit of the maintenance service is peace of mind, as it keeps the site running smoothly and continuously, without causing headaches in the workflow.
The parts of our work that are visible to the customer include identifying and resolving potential problems and providing support for the site. This is why we receive praise from our customers, for example for the friendly customer service provided by our team and for the quick help we give when problems occur and when questions arise. We aim to respond to our maintenance customers' queries within hours as a rule."
Harri Kivi, Co-Founder, Senior Web Developer, Digiteam
"You always get a quick response, which makes cooperation smooth. Thanks to Minka and Sanna!"
